The following General Terms and Conditions of Sale (hereafter referred to as “Terms”) will be applied at the time of access by the Customer on the castrumadmare.com website (hereinafter, “Site”) and at the time when the Customer himself place an order to purchase one of the products on the same site.
When accessing the website and ordering a product, the Customer agrees to be bound by the following Terms and Conditions, in addition to the provisions of the Consumer Code, (Legislative Decree no. 206/2005), section II Distance contracts (articles . 50 – 67).
We recommend that you keep a copy of these Terms for future reference.
Each purchase order of Products offered on the Site implies the consultation and the express acceptance of the following Terms and Conditions, without however that said acceptance is conditional on a customer’s hand signature. The completion and sending of the order form constitutes to all effects of law a purchase and sale contract between the company DI NOCERA FERDINANDO and the customer, from which arise reciprocal rights and obligations governed by civil law.
The sale of products through the Site is intended solely for the personal use of Customers and not for commercial or professional use. The Customer declares to be of age and to make the purchase for purposes unrelated to the commercial or professional activity exercised.
CHANGE OF TERMS AND CONDITIONS
DI NOCERA FERDINANDO reserves the right to change and / or modify the following Terms and Conditions at any time. Therefore, we invite Customers to check the changes that may be made. For any questions, doubts and / or comments about our Terms and Conditions please email us at: [email protected]
CONTENT OF THE WEBSITE
All rights, titles, interests and contents displayed on the website (“Content”) are owned and controlled by DI NOCERA FERDINANDO and are protected by Italian, EU and international law on copyright, trademarks, patents, or other intellectual property laws. . Copyright is held in the selection, compilation, assembly, arrangement and enhancement of content on the website.
USE OF THE SITE
Without prejudice to compliance with these terms, permission is granted to download, view, use and / or print from the website only for purposes for personal use, not for the purposes of their commercial and / or professional activities. Any other use is totally prohibited without DI NOCERA FERDINANDO’s prior authorization.
The Customer is absolutely forbidden to send or transmit any material or document to or from the website which is:
- threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, which incites racial, discriminatory, threatening, scandalous, blasphemous hatred, in violation of trust, in violation of privacy or which may cause annoyance or discomfort;
- for which all the necessary licenses and / or authorizations have not been obtained;
- that constitutes or encourages conduct that can be considered a criminal offense, giving rise to civil liability, or in any case contrary to the law, or in violation of the rights of third parties, in any country in the world; or
- which is technically harmful, including, without limitation to: computer viruses, “logic bombs”, “Trojan horses”, “worms”, or harmful data. DI NOCERA FERDINANDO reserves the right, in the event of even one of these situations, to take any more appropriate legal action against the Customer.
INFORMATION ON PRODUCTS AND PRICES
The Products that DI NOCERA FERDINANDO offers for sale are those listed on the Site and on the date on which Customers consult the Site within the limits of the available stock.
Price and product information may be subject to change at any time, without notice and in our sole discretion. We do not provide any representation or guarantee regarding the accuracy or completeness of the information on the website. DI NOCERA FERDINANDO reserves the right to correct any errors, inaccuracies or omissions and to modify or update the information or cancel orders if all the information on the website is inaccurate. It undertakes to display the colors of the products as accurately as possible, however, it is not possible to guarantee the display of any color on the particular computer monitor or device.
DI NOCERA FERDINANDO assumes no responsibility for payments due by the customer for products ordered on the website. If DI NOCERA FERDINANDO does not receive payment from the credit card issuer or its agents, the Customer agrees to send the payment through another payment method. The customer is responsible for any additional costs caused by late payments.
Delivery costs are adequately highlighted when ordering. The amount of the cost of each shipment may vary based on the method of delivery and payment, as well as on the basis of the destination and the amount of the order.
Prices and products are indicated in Euros and are inclusive of VAT.
METHOD OF ENTERING AND CONFIRMING THE ORDER
Customers can view and choose on the Site the Products marketed by DI NOCERA FERDINANDO.
Customers can consult the various pages of the site for free, without any obligation to purchase.
The purchase contract is concluded by the exact compilation of the individual purchase request boxes and the submission of the forms together with the consent, after viewing the order summary through a printable Web page, which contains the details of the orderer and of the order, the price of the purchased good, the shipping costs and any additional charges, the methods and terms of payment, the address where the goods will be delivered and the delivery times.
The successful receipt of the Client’s proposal is confirmed by DI NOCERA FERDINANDO by means of an automatic reply sent to the email address communicated by the Client and confirms only the correct receipt of the proposal within the information systems. This confirmation message will indicate an “Order Number”, to be used in any subsequent communication with DI NOCERA FERDINANDO. The message will re-propose, in addition to the information required by law, all the data entered by the customer who undertakes to verify its correctness and to promptly communicate any corrections. Possible increases in expenses caused by errors in the data not reported promptly, will be the sole responsibility of the Customer.
Customers can proceed with the payment in the following ways:
- PayPal – after creating an order, the Customer will be redirected to a secure PayPal gateway, where he accesses his PayPal account to complete the purchase. DI NOCERA FERDINANDO does not have access to the Customer’s PayPal account or to any other information relating to the Customer’s PayPal account. In order to protect Customers and DI NOCERA FERDINANDO from fraud, we only ship items of confirmed PayPal addresses linked to the Customer’s PayPal account. If you are unsure of the confirmation of the address, please visit the PayPal link provided and follow the instructions to verify the confirmed address.
- Cash on delivery – In the case of cash on delivery, payment must be made exclusively with cash at the time of delivery of the purchased products. Cash on delivery involves an additional cost of € 2.00 to be paid by the customer for collection costs which may vary depending on the courier. Cash on delivery can only be made for purchases of less than € 2,999 (two thousand nine hundred and ninety nine / 00).
- Wire transfer
SHIPPING AND DELIVERY
The shipping costs of orders lower than € 50.00 are € 5.00 on the national territory, while for Venice and smaller islands the shipping cost is € 8.00.
The products purchased on the Site will be delivered as quickly as possible. For delivery times, please consider an average of 5 working days after shipping to Italy and in any case, orders will still be delivered within 10 days from the date of order confirmation by the Customer.
DI NOCERA FERDINANDO, in the presence of large orders including multiple products, reserves the right to deliver the products purchased with multiple packages and / or with more than one shipment.
We ask the customer to consider that if we are no longer able to ship the ordered product, we will contact you by phone or email.
The shipment will be made to the address indicated at the time of registration or purchase by the Customer, who undertakes to indicate a valid and correct address.
All the products we supply comply with the descriptions provided on this website.
In the event that a defective or malfunctioning product is delivered, we inform the Customer that it is possible within 30 days to return the product by post and request a refund of the sale price or, at the Customer’s choice, replacement with another product from the same price. The defective product must be returned to DI NOCERA FERDINANDO in its original packaging on the basis of the instructions that the Customer will receive from the Seller. This 30-day period will begin to run from the day after receipt of the product. We invite the customer to contact us if he receives a damaged product and to send us any photographic evidence in support of the customer’s claim for compensation.
DI NOCERA FERDINANDO does not grant refunds or replacements for products that have caused an allergic reaction. If the customer experiences an allergic reaction from the use of the product, he is asked to immediately stop using it. DI NOCERA FERDINANDO is not responsible for the allergic reactions caused by its products as the customer should be aware of which products or ingredients cause allergies on him.
If you want to return damaged or defective products, the seller will organize the collection through a courier. Please note that the collection can only be scheduled once. In case of unsuccessful collection, the return of the shipment will be charged to the customer.
To return the product, please use the address below:
DI NOCERA FERDINANDO
Via Catello Fusco 39 / B
80053 Castellammare di Stabia (NA)
The Customer pursuant to Legislative Decree 206/2005 (Consumer Code) has the right to withdraw from the purchase contract for any reason and without giving explanations within the term of 14 days.
None of the Parties will be responsible for the total or partial non-fulfillment or for the delay in the execution of its obligations under this contract which are caused by an event that cannot be prevented.
Force majeure events may include, but are not limited to, wars, riots, insurrections, serious internet security disturbances, technical failures, unauthorized access and / or intrusions to the website, strikes of any form, telematic failures. or telephone.
APPLICABLE LAW – COMPETENT JURISDICTIONS
The general conditions of sale and the contractual relationships between DI NOCERA FERDINANDO and the Purchaser are governed by Italian law.
For any dispute that may arise in connection with this contract, Users may activate an out-of-court dispute resolution procedure in accordance with the requirements of art. 141 et seq. of the Consumer Code. In the event that the User activates the aforementioned procedure, participation in an amicable settlement attempt that the User can promote before the Arbitration Chamber of the Naples Chamber of Commerce is guaranteed.
We are happy to make it easier for the customer to order products using our website, so we offer the possibility to register with a personal account. Thanks to this opportunity, all personal data that will be provided will be stored in our database and for each new order it will not be necessary to enter them again since an automatic order form will be created.
To register you need to fill in the online registration form. We will use the data stored in accordance with the privacy legislation as per the specific information.
The Customer is responsible for maintaining the confidentiality of his password and username and will also be responsible for all the activities carried out. Not having the means to check the identities of the people who use the website, we will not be liable if the password or username is used by someone else unless this is due to our negligence. The Customer undertakes to immediately communicate by email [email protected] or by telephone 081/3903188 – 347 6361003 in the event that he becomes aware of or suspects any unauthorized use of his password or username
TUTELA DELLA RISERVATEZZA E TRATTAMENTO DEI DATI DEL CLIENTE
DI NOCERA FERDINANDO protects the privacy of its customers and ensures that the data processing complies with the provisions of the privacy legislation referred to in EU Regulation 2016/679 (“GDPR”) .
If one or more clauses of the GCS are deemed invalid or declared as such pursuant to law, regulation or by virtue of a final judgment, all the other clauses will remain fully valid.